As the distribution of our app is exclusively handled by Microsoft/Apple App stores, refund requests are subject to their respective refund policies. We recommend reaching out to the Microsoft/Apple App Store support directly for assistance with refund requests. They will assess your situation and determine if you qualify for a refund based on their terms and conditions. Please note that as the app developer, we do not have control over the refund process, and it is managed solely by the app store platforms.